@font-face{font-family:Tajawal;font-style:normal;font-weight:400;font-display:swap;src:url(../media/4b676bcffc00356a-s.p.24y4-vc3jpn8m.woff2)format("woff2");unicode-range:U+6??,U+750-77F,U+870-88E,U+890-891,U+897-8E1,U+8E3-8FF,U+200C-200E,U+2010-2011,U+204F,U+2E41,U+FB50-FDFF,U+FE70-FE74,U+FE76-FEFC,U+102E0-102FB,U+10E60-10E7E,U+10EC2-10EC4,U+10EFC-10EFF,U+1EE00-1EE03,U+1EE05-1EE1F,U+1EE21-1EE22,U+1EE24,U+1EE27,U+1EE29-1EE32,U+1EE34-1EE37,U+1EE39,U+1EE3B,U+1EE42,U+1EE47,U+1EE49,U+1EE4B,U+1EE4D-1EE4F,U+1EE51-1EE52,U+1EE54,U+1EE57,U+1EE59,U+1EE5B,U+1EE5D,U+1EE5F,U+1EE61-1EE62,U+1EE64,U+1EE67-1EE6A,U+1EE6C-1EE72,U+1EE74-1EE77,U+1EE79-1EE7C,U+1EE7E,U+1EE80-1EE89,U+1EE8B-1EE9B,U+1EEA1-1EEA3,U+1EEA5-1EEA9,U+1EEAB-1EEBB,U+1EEF0-1EEF1}@font-face{font-family:Tajawal;font-style:normal;font-weight:400;font-display:swap;src:url(../media/1d2cc0c079997359-s.p.44lktk7jzy0s-.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Tajawal;font-style:normal;font-weight:500;font-display:swap;src:url(../media/d54db18e8cd5f74f-s.p.0ji0xjltb6ro5.woff2)format("woff2");unicode-range:U+6??,U+750-77F,U+870-88E,U+890-891,U+897-8E1,U+8E3-8FF,U+200C-200E,U+2010-2011,U+204F,U+2E41,U+FB50-FDFF,U+FE70-FE74,U+FE76-FEFC,U+102E0-102FB,U+10E60-10E7E,U+10EC2-10EC4,U+10EFC-10EFF,U+1EE00-1EE03,U+1EE05-1EE1F,U+1EE21-1EE22,U+1EE24,U+1EE27,U+1EE29-1EE32,U+1EE34-1EE37,U+1EE39,U+1EE3B,U+1EE42,U+1EE47,U+1EE49,U+1EE4B,U+1EE4D-1EE4F,U+1EE51-1EE52,U+1EE54,U+1EE57,U+1EE59,U+1EE5B,U+1EE5D,U+1EE5F,U+1EE61-1EE62,U+1EE64,U+1EE67-1EE6A,U+1EE6C-1EE72,U+1EE74-1EE77,U+1EE79-1EE7C,U+1EE7E,U+1EE80-1EE89,U+1EE8B-1EE9B,U+1EEA1-1EEA3,U+1EEA5-1EEA9,U+1EEAB-1EEBB,U+1EEF0-1EEF1}@font-face{font-family:Tajawal;font-style:normal;font-weight:500;font-display:swap;src:url(../media/f0e0669539caf32a-s.p.2cslzs_83-cos.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Tajawal;font-style:normal;font-weight:700;font-display:swap;src:url(../media/48e6fa8a5baca31f-s.p.14yttwb5hb7vt.woff2)format("woff2");unicode-range:U+6??,U+750-77F,U+870-88E,U+890-891,U+897-8E1,U+8E3-8FF,U+200C-200E,U+2010-2011,U+204F,U+2E41,U+FB50-FDFF,U+FE70-FE74,U+FE76-FEFC,U+102E0-102FB,U+10E60-10E7E,U+10EC2-10EC4,U+10EFC-10EFF,U+1EE00-1EE03,U+1EE05-1EE1F,U+1EE21-1EE22,U+1EE24,U+1EE27,U+1EE29-1EE32,U+1EE34-1EE37,U+1EE39,U+1EE3B,U+1EE42,U+1EE47,U+1EE49,U+1EE4B,U+1EE4D-1EE4F,U+1EE51-1EE52,U+1EE54,U+1EE57,U+1EE59,U+1EE5B,U+1EE5D,U+1EE5F,U+1EE61-1EE62,U+1EE64,U+1EE67-1EE6A,U+1EE6C-1EE72,U+1EE74-1EE77,U+1EE79-1EE7C,U+1EE7E,U+1EE80-1EE89,U+1EE8B-1EE9B,U+1EEA1-1EEA3,U+1EEA5-1EEA9,U+1EEAB-1EEBB,U+1EEF0-1EEF1}@font-face{font-family:Tajawal;font-style:normal;font-weight:700;font-display:swap;src:url(../media/e7b64a7fde1a3d32-s.p.2g2pkky1i4_-n.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Tajawal;font-style:normal;font-weight:800;font-display:swap;src:url(../media/e9f32d51db34fd0c-s.p.3dvstry878_5j.woff2)format("woff2");unicode-range:U+6??,U+750-77F,U+870-88E,U+890-891,U+897-8E1,U+8E3-8FF,U+200C-200E,U+2010-2011,U+204F,U+2E41,U+FB50-FDFF,U+FE70-FE74,U+FE76-FEFC,U+102E0-102FB,U+10E60-10E7E,U+10EC2-10EC4,U+10EFC-10EFF,U+1EE00-1EE03,U+1EE05-1EE1F,U+1EE21-1EE22,U+1EE24,U+1EE27,U+1EE29-1EE32,U+1EE34-1EE37,U+1EE39,U+1EE3B,U+1EE42,U+1EE47,U+1EE49,U+1EE4B,U+1EE4D-1EE4F,U+1EE51-1EE52,U+1EE54,U+1EE57,U+1EE59,U+1EE5B,U+1EE5D,U+1EE5F,U+1EE61-1EE62,U+1EE64,U+1EE67-1EE6A,U+1EE6C-1EE72,U+1EE74-1EE77,U+1EE79-1EE7C,U+1EE7E,U+1EE80-1EE89,U+1EE8B-1EE9B,U+1EEA1-1EEA3,U+1EEA5-1EEA9,U+1EEAB-1EEBB,U+1EEF0-1EEF1}@font-face{font-family:Tajawal;font-style:normal;font-weight:800;font-display:swap;src:url(../media/a11ec078145f8b0e-s.p.0w67dn99s6t4y.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Tajawal;font-style:normal;font-weight:900;font-display:swap;src:url(../media/80c3108817f102b0-s.p.2sj2lzsmxnb-e.woff2)format("woff2");unicode-range:U+6??,U+750-77F,U+870-88E,U+890-891,U+897-8E1,U+8E3-8FF,U+200C-200E,U+2010-2011,U+204F,U+2E41,U+FB50-FDFF,U+FE70-FE74,U+FE76-FEFC,U+102E0-102FB,U+10E60-10E7E,U+10EC2-10EC4,U+10EFC-10EFF,U+1EE00-1EE03,U+1EE05-1EE1F,U+1EE21-1EE22,U+1EE24,U+1EE27,U+1EE29-1EE32,U+1EE34-1EE37,U+1EE39,U+1EE3B,U+1EE42,U+1EE47,U+1EE49,U+1EE4B,U+1EE4D-1EE4F,U+1EE51-1EE52,U+1EE54,U+1EE57,U+1EE59,U+1EE5B,U+1EE5D,U+1EE5F,U+1EE61-1EE62,U+1EE64,U+1EE67-1EE6A,U+1EE6C-1EE72,U+1EE74-1EE77,U+1EE79-1EE7C,U+1EE7E,U+1EE80-1EE89,U+1EE8B-1EE9B,U+1EEA1-1EEA3,U+1EEA5-1EEA9,U+1EEAB-1EEBB,U+1EEF0-1EEF1}@font-face{font-family:Tajawal;font-style:normal;font-weight:900;font-display:swap;src:url(../media/3a179c97f46f8d27-s.p.43x0y28f52kqu.woff2)format("woff2");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Tajawal Fallback;src:local(Arial);ascent-override:67.93%;descent-override:37.71%;line-gap-override:21.13%;size-adjust:94.66%}.tajawal_51336137-module__7aB82q__className{font-family:Tajawal,Tajawal Fallback;font-style:normal}.tajawal_51336137-module__7aB82q__variable{--font-tajawal:"Tajawal", "Tajawal Fallback"}
:root{--lightningcss-light:initial;--lightningcss-dark: ;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg-page:#f4f6f0;--surface:#fff;--surface-2:#fbfbf7;--green-900:#0b3d24;--green-800:#0f4d2e;--green-700:#146c3a;--green-600:#1b8a49;--green-500:#229c55;--green-100:#e3f3e7;--gold-600:#a97e12;--gold-500:#c9a227;--gold-300:#e6c65c;--gold-100:#faf1d6;--text-primary:#171b18;--text-secondary:#54604f;--text-muted:#8a938c;--border:#0b140b1a;--border-strong:#0b140b29;--grid-line:#e6e7de;--status-good:#0ca30c;--status-good-bg:#e3f6e2;--status-warning:#c98500;--status-warning-bg:#fdf1d8;--status-critical:#d03b3b;--status-critical-bg:#fbe6e5;--status-neutral:#6b756a;--status-neutral-bg:#eceee8;--cat-1:#2a78d6;--cat-2:#eb6834;--cat-3:#1baf7a;--cat-4:#eda100;--cat-5:#e87ba4;--cat-6:#4a3aa7;--cat-7:#7a7568;--dept-benef:#1b8a49;--dept-pr:#2a78d6;--dept-admin:#7a7568;--dept-finance:#c98500;--dept-donations:#e87ba4;--shadow-sm:0 1px 2px #0b140b0f, 0 1px 1px #0b140b0a;--shadow-md:0 6px 20px #0b140b14;--radius:14px;padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px)}html{scroll-padding-top:env(safe-area-inset-top,0px)}*{box-sizing:border-box}html,body{height:100%}body{background:var(--bg-page);color:var(--text-primary);font-family:var(--font-tajawal),"Segoe UI",Tahoma,Arial,sans-serif;-webkit-font-smoothing:antialiased;margin:0}::selection{background:var(--gold-300)}button,input,textarea,select{font-family:inherit}header.topbar{background:linear-gradient(180deg, var(--green-900), var(--green-800));color:#fff;top:env(safe-area-inset-top,0px);z-index:40;box-shadow:var(--shadow-md);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:14px 22px;display:flex;position:sticky}.brand{align-items:center;gap:12px;display:flex}.brand-mark{background:radial-gradient(circle at 30% 30%, var(--gold-300), var(--gold-600));border-radius:12px;justify-content:center;align-items:center;width:42px;height:42px;font-size:20px;display:flex;box-shadow:inset 0 0 0 2px #ffffff40}.brand-text h1{margin:0;font-size:16px;font-weight:800}.brand-text p{color:#cfe6d6;margin:1px 0 0;font-size:11.5px;font-weight:500}.brand-badge{color:var(--gold-300);background:#c9a22738;border:1px solid #c9a22773;border-radius:999px;margin-inline-start:8px;padding:2px 8px;font-size:10.5px;font-weight:700;display:inline-block}nav.roles{background:#ffffff14;border-radius:12px;gap:6px;padding:5px;display:flex}nav.roles a{color:#e9f2ea;cursor:pointer;background:0 0;border:none;border-radius:9px;align-items:center;gap:7px;padding:9px 16px;font-size:13.5px;font-weight:700;transition:all .15s;display:flex}nav.roles a:hover{background:#ffffff1a}nav.roles a.active{color:var(--green-800);box-shadow:var(--shadow-sm);background:#fff}nav.roles a .dot{background:var(--gold-500);border-radius:50%;width:7px;height:7px}nav.roles a.active .dot{background:var(--green-600)}.topbar-right{color:#d9ead9;align-items:center;gap:10px;font-size:12px;display:flex}main{max-width:1360px;margin:0 auto;padding:20px}.view{animation:.25s fadeIn;display:none}.view.active{display:block}@keyframes fadeIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.page-head{margin-bottom:16px}.page-head h2{margin:0 0 4px;font-size:20px;font-weight:800}.page-head p{color:var(--text-secondary);margin:0;font-size:13px}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.beneficiary-grid{grid-template-columns:1fr 320px;align-items:start;gap:18px;display:grid}@media (max-width:880px){.beneficiary-grid{grid-template-columns:1fr}}.chat-card{flex-direction:column;height:640px;display:flex;overflow:hidden}.chat-head{border-bottom:1px solid var(--border);background:var(--surface-2);border-radius:var(--radius) var(--radius) 0 0;align-items:center;gap:12px;padding:14px 18px;display:flex}.chat-avatar{background:linear-gradient(135deg,var(--green-600),var(--green-800));color:#fff;border-radius:50%;justify-content:center;align-items:center;width:38px;height:38px;font-size:17px;display:flex}.chat-head h3{margin:0;font-size:14.5px;font-weight:800}.chat-head span{color:var(--status-good);align-items:center;gap:5px;font-size:12px;font-weight:600;display:flex}.chat-head span:before{content:"";background:var(--status-good);border-radius:50%;width:7px;height:7px;display:inline-block}.chat-body{background:repeating-linear-gradient(180deg, var(--surface) 0 100%);flex-direction:column;flex:1;gap:12px;padding:18px;display:flex;overflow-y:auto}.msg{max-width:78%;box-shadow:var(--shadow-sm);border-radius:16px;padding:10px 14px;font-size:13.5px;line-height:1.7}.msg.bot{background:var(--surface-2);border:1px solid var(--border);border-start-start-radius:4px;align-self:flex-start}.msg.user{background:var(--green-600);color:#fff;border-start-end-radius:4px;align-self:flex-end}.msg .time{opacity:.65;margin-top:5px;font-size:10px;display:block}.chips{flex-wrap:wrap;gap:8px;padding:2px 0 4px;display:flex}.chip{border:1px solid var(--border-strong);color:var(--text-primary);cursor:pointer;background:#fff;border-radius:999px;align-items:center;gap:6px;padding:8px 13px;font-size:12.5px;font-weight:700;transition:all .12s;display:flex}.chip:hover{border-color:var(--green-600);color:var(--green-700);background:var(--green-100)}.chat-input{border-top:1px solid var(--border);background:var(--surface-2);gap:8px;padding:12px 14px;display:flex}.chat-input textarea{resize:none;border:1px solid var(--border-strong);border-radius:12px;outline:none;flex:1;height:44px;padding:10px 13px;font-size:13.5px;line-height:1.4}.chat-input textarea:focus{border-color:var(--green-600);box-shadow:0 0 0 3px var(--green-100)}.chat-input button{background:var(--green-600);color:#fff;cursor:pointer;border:none;border-radius:12px;align-items:center;gap:6px;padding:0 20px;font-size:13px;font-weight:800;display:flex}.chat-input button:hover{background:var(--green-700)}.chat-input button:disabled{opacity:.5;cursor:not-allowed}.side-card{margin-bottom:16px;padding:16px}.side-card h4{align-items:center;gap:7px;margin:0 0 10px;font-size:13.5px;font-weight:800;display:flex}.lookup-row{gap:6px;margin-bottom:10px;display:flex}.lookup-row input{border:1px solid var(--border-strong);border-radius:9px;flex:1;padding:8px 10px;font-size:12.5px}.lookup-row button{background:var(--gold-500);color:#3a2c02;cursor:pointer;border:none;border-radius:9px;padding:0 14px;font-size:12px;font-weight:800}.lookup-result{color:var(--text-secondary);font-size:12.5px}.ticket-mini{border:1px solid var(--border);border-radius:10px;justify-content:space-between;align-items:center;margin-top:8px;padding:9px 10px;font-size:12px;display:flex}.ticket-mini b{font-size:12px}.stat-mini-grid{grid-template-columns:1fr 1fr;gap:10px;display:grid}.stat-mini{background:var(--surface-2);border:1px solid var(--border);text-align:center;border-radius:12px;padding:10px 12px}.stat-mini .n{color:var(--green-700);font-size:19px;font-weight:900}.stat-mini .l{color:var(--text-muted);margin-top:2px;font-size:10.5px;font-weight:700}.badge{white-space:nowrap;border-radius:999px;align-items:center;gap:6px;padding:4px 10px;font-size:11.5px;font-weight:800;display:inline-flex}.badge .d{border-radius:50%;width:7px;height:7px}.badge.new{background:var(--status-neutral-bg);color:var(--status-neutral)}.badge.new .d{background:var(--status-neutral)}.badge.progress{background:var(--status-warning-bg);color:var(--status-warning)}.badge.progress .d{background:var(--status-warning)}.badge.overdue{background:var(--status-critical-bg);color:var(--status-critical)}.badge.overdue .d{background:var(--status-critical)}.badge.done{background:var(--status-good-bg);color:var(--status-good)}.badge.done .d{background:var(--status-good)}.emp-toolbar{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:14px;display:flex}.filter-chip{border:1px solid var(--border-strong);cursor:pointer;color:var(--text-secondary);background:#fff;border-radius:999px;padding:7px 14px;font-size:12.5px;font-weight:700}.filter-chip.active{background:var(--green-700);border-color:var(--green-700);color:#fff}.search-box{align-items:center;gap:8px;margin-inline-start:auto;display:flex}.search-box input{border:1px solid var(--border-strong);border-radius:10px;width:210px;padding:8px 12px;font-size:12.5px}.search-box select{border:1px solid var(--border-strong);border-radius:10px;padding:8px 10px;font-size:12.5px}.emp-kpis{grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:16px;display:grid}@media (max-width:800px){.emp-kpis{grid-template-columns:repeat(2,1fr)}}.mini-kpi{padding:13px 15px}.mini-kpi .top{justify-content:space-between;align-items:center;display:flex}.mini-kpi .top span.ic{font-size:16px}.mini-kpi .num{margin-top:6px;font-size:23px;font-weight:900}.mini-kpi .lbl{color:var(--text-muted);font-size:11.5px;font-weight:700}.req-list{flex-direction:column;gap:10px;display:flex}.req-card{cursor:pointer;align-items:center;gap:14px;padding:14px 16px;transition:all .12s;display:flex}.req-card:hover{border-color:var(--green-600);box-shadow:var(--shadow-md)}.req-avatar{background:var(--green-100);width:38px;height:38px;color:var(--green-800);border-radius:10px;flex:none;justify-content:center;align-items:center;font-size:14px;font-weight:800;display:flex}.req-main{flex:1;min-width:0}.req-main .r1{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.req-main .name{font-size:13.5px;font-weight:800}.req-main .ticket{color:var(--text-muted);font-family:monospace;font-size:11px}.req-main .r2{color:var(--text-secondary);flex-wrap:wrap;gap:10px;margin-top:3px;font-size:12px;display:flex}.req-meta{text-align:left;flex-direction:column;flex:none;align-items:flex-end;gap:6px;display:flex}.req-meta .date{color:var(--text-muted);font-size:11px}.cat-pill{color:#fff;border-radius:999px;padding:3px 9px;font-size:10.5px;font-weight:700}.empty-state{text-align:center;color:var(--text-muted);padding:50px 20px}.empty-state .ic{margin-bottom:8px;font-size:34px}.overlay{z-index:100;background:#0a0f0a73;justify-content:center;align-items:center;padding:20px;display:none;position:fixed;inset:0}.overlay.open{display:flex}.modal{background:#fff;border-radius:16px;width:100%;max-width:560px;max-height:88vh;overflow-y:auto;box-shadow:0 20px 60px #0000004d}.modal-head{border-bottom:1px solid var(--border);background:#fff;justify-content:space-between;align-items:flex-start;padding:18px 20px;display:flex;position:sticky;top:0}.modal-head h3{margin:0 0 4px;font-size:15.5px}.modal-head .close{background:var(--surface-2);cursor:pointer;width:30px;height:30px;color:var(--text-secondary);border:none;border-radius:9px;font-size:15px}.modal-body{padding:18px 20px}.kv-grid{grid-template-columns:1fr 1fr;gap:10px 16px;margin-bottom:16px;display:grid}.kv{font-size:12.5px}.kv .l{color:var(--text-muted);margin-bottom:2px;font-weight:700}.kv .v{font-weight:700}.desc-box{background:var(--surface-2);border:1px solid var(--border);border-radius:10px;margin-bottom:16px;padding:12px 14px;font-size:13px;line-height:1.8}.notes-list{flex-direction:column;gap:8px;margin-bottom:16px;display:flex}.note-item{background:var(--green-100);color:var(--green-800);border-radius:9px;padding:8px 10px;font-size:12px}.note-item .t{color:var(--text-muted);margin-top:3px;font-size:10px;display:block}.modal-actions{flex-wrap:wrap;gap:8px;display:flex}.btn{cursor:pointer;border:none;border-radius:10px;align-items:center;gap:6px;padding:10px 15px;font-size:12.5px;font-weight:800;display:flex}.btn-primary{background:var(--green-600);color:#fff}.btn-primary:hover{background:var(--green-700)}.btn-gold{background:var(--gold-500);color:#3a2c02}.btn-gold:hover{background:var(--gold-600);color:#fff}.btn-outline{border:1px solid var(--border-strong);color:var(--text-primary);background:#fff}.btn-outline:hover{background:var(--surface-2)}.note-input{gap:8px;margin-top:4px;display:flex}.note-input textarea{border:1px solid var(--border-strong);resize:none;border-radius:9px;flex:1;height:40px;padding:8px 10px;font-size:12.5px}.kpi-grid{grid-template-columns:repeat(6,1fr);gap:14px;margin-bottom:20px;display:grid}@media (max-width:1300px){.kpi-grid{grid-template-columns:repeat(3,1fr)}}@media (max-width:640px){.kpi-grid{grid-template-columns:repeat(2,1fr)}}.kpi-card{padding:16px 18px;position:relative;overflow:hidden}.kpi-card .top{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.kpi-card .ic-wrap{border-radius:10px;justify-content:center;align-items:center;width:34px;height:34px;font-size:16px;display:flex}.kpi-card .num{font-size:27px;font-weight:900;line-height:1}.kpi-card .lbl{color:var(--text-secondary);margin-top:6px;font-size:12px;font-weight:700}.kpi-card .delta{border-radius:999px;align-items:center;gap:4px;margin-top:8px;padding:2px 8px;font-size:11px;font-weight:800;display:inline-flex}.kpi-card.total .ic-wrap{background:var(--green-100);color:var(--green-700)}.kpi-card.done .ic-wrap{background:var(--status-good-bg);color:var(--status-good)}.kpi-card.progress .ic-wrap{background:var(--status-warning-bg);color:var(--status-warning)}.kpi-card.overdue .ic-wrap{background:var(--status-critical-bg);color:var(--status-critical)}.kpi-card.direct .ic-wrap{background:var(--gold-100);color:var(--gold-600)}.kpi-card.done .delta{background:var(--status-good-bg);color:var(--status-good)}.kpi-card.progress .delta{background:var(--status-warning-bg);color:var(--status-warning)}.kpi-card.overdue .delta{background:var(--status-critical-bg);color:var(--status-critical)}.charts-row{grid-template-columns:1.4fr 1fr;align-items:stretch;gap:16px;margin-bottom:16px;display:grid}.charts-row.two{grid-template-columns:1fr 1fr}@media (max-width:900px){.charts-row,.charts-row.two{grid-template-columns:1fr}}.chart-card{flex-direction:column;padding:18px 20px;display:flex}.chart-card .chead{justify-content:space-between;align-items:flex-start;margin-bottom:10px;display:flex}.chart-card h4{margin:0 0 3px;font-size:14px;font-weight:800}.chart-card .sub{color:var(--text-muted);font-size:11.5px}.table-toggle{border:1px solid var(--border-strong);cursor:pointer;color:var(--text-secondary);background:#fff;border-radius:8px;padding:5px 10px;font-size:11px;font-weight:700}.table-toggle:hover{background:var(--surface-2)}.legend{flex-wrap:wrap;gap:10px 16px;margin-top:12px;font-size:11.5px;display:flex}.legend .li{color:var(--text-secondary);align-items:center;gap:6px;font-weight:600;display:flex}.legend .sw{border-radius:3px;flex:none;width:10px;height:10px}.mini-table{border-collapse:collapse;width:100%;margin-top:10px;font-size:12px}.mini-table th{text-align:right;color:var(--text-muted);border-bottom:1px solid var(--border);padding:6px 4px;font-weight:700}.mini-table td{border-bottom:1px solid var(--grid-line);padding:6px 4px}.tooltip-svg{pointer-events:none;color:#fff;box-shadow:var(--shadow-md);z-index:50;white-space:nowrap;background:#171b18;border-radius:8px;padding:7px 10px;font-size:11.5px;line-height:1.6;position:absolute;transform:translate(-50%,-115%)}footer{text-align:center;color:var(--text-muted);padding:26px 10px 40px;font-size:11.5px}::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:#d3d6c9;border-radius:99px}::-webkit-scrollbar-track{background:0 0}.dept-pill{color:#fff;white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:3px 9px;font-size:10.5px;font-weight:800;display:inline-flex}.dept-chip-row{flex-wrap:wrap;gap:8px;display:flex}.session-bar{color:#e9f2ea;align-items:center;gap:10px;font-size:12px;display:flex}.session-bar .who{background:#ffffff1a;border:1px solid #ffffff2e;border-radius:999px;align-items:center;gap:6px;padding:6px 12px;font-weight:700;display:flex}.session-bar button.logout{color:#fff;cursor:pointer;background:#ffffff14;border:1px solid #ffffff4d;border-radius:999px;padding:6px 12px;font-size:11.5px;font-weight:700}.session-bar button.logout:hover{background:#ffffff2e}.login-wrap{max-width:460px;margin:24px auto}.login-tabs{background:var(--surface-2);border-radius:12px;gap:6px;margin-bottom:16px;padding:5px;display:flex}.login-tabs button{cursor:pointer;color:var(--text-secondary);background:0 0;border:none;border-radius:9px;flex:1;padding:10px;font-size:13px;font-weight:800}.login-tabs button.active{color:var(--green-800);box-shadow:var(--shadow-sm);background:#fff}.login-card{padding:22px 22px 24px}.login-card h3{margin:0 0 4px;font-size:16px;font-weight:800}.login-card .hint{color:var(--text-muted);margin:0 0 18px;font-size:12px}.field{margin-bottom:14px}.field label{color:var(--text-secondary);margin-bottom:6px;font-size:12px;font-weight:700;display:block}.field select,.field input{border:1px solid var(--border-strong);border-radius:10px;outline:none;width:100%;padding:10px 12px;font-size:13px}.field select:focus,.field input:focus{border-color:var(--green-600);box-shadow:0 0 0 3px var(--green-100)}.field .pwd-hint{color:var(--text-muted);margin-top:5px;font-size:11px}.login-error{background:var(--status-critical-bg);color:var(--status-critical);border-radius:9px;margin-bottom:14px;padding:9px 12px;font-size:12px;font-weight:700;display:none}.login-submit{background:var(--green-600);color:#fff;cursor:pointer;border:none;border-radius:11px;width:100%;padding:12px;font-size:13.5px;font-weight:800}.login-submit:hover{background:var(--green-700)}.login-back{text-align:center;margin-top:14px}.login-back a{color:var(--text-secondary);cursor:pointer;font-size:12px;text-decoration:underline}.dept-filter-row{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:16px;display:flex}.dept-filter-row select{border:1px solid var(--border-strong);border-radius:10px;padding:8px 12px;font-size:12.5px}.kpi-card.bot .ic-wrap,.kpi-card.bot .delta{background:var(--gold-100);color:var(--gold-600)}.section-title{align-items:baseline;gap:9px;margin:30px 0 14px;display:flex}.section-title:first-child{margin-top:0}.section-title h3{margin:0;font-size:15px;font-weight:800}.section-title .n{color:var(--text-muted);font-size:11.5px;font-weight:600}.section-title:after{content:"";background:var(--border);flex:1;height:1px}.kpi-card{border-inline-start:4px solid #0000}.kpi-card.total{border-inline-start-color:var(--green-600)}.kpi-card.done{border-inline-start-color:var(--status-good)}.kpi-card.progress{border-inline-start-color:var(--status-warning)}.kpi-card.overdue{border-inline-start-color:var(--status-critical)}.kpi-card.bot{border-inline-start-color:var(--gold-500)}.kpi-card.direct{border-inline-start-color:var(--cat-6)}.dept-ov-grid{grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:26px;display:grid}@media (max-width:1300px){.dept-ov-grid{grid-template-columns:repeat(3,1fr)}}@media (max-width:640px){.dept-ov-grid{grid-template-columns:repeat(2,1fr)}}.dept-ov-card{border-top:3px solid var(--dept-c,var(--green-600));flex-direction:column;gap:9px;padding:15px 16px;display:flex}.dept-ov-card .head{align-items:center;gap:8px;display:flex}.dept-ov-card .head .ic{background:color-mix(in srgb, var(--dept-c,var(--green-600)) 16%, #fff);border-radius:9px;flex:none;justify-content:center;align-items:center;width:30px;height:30px;font-size:15px;display:flex}.dept-ov-card .head .nm{font-size:13px;font-weight:800;line-height:1.3}.dept-ov-card .metrics{gap:14px;display:flex}.dept-ov-card .metrics div{color:var(--text-muted);font-size:11px;font-weight:700}.dept-ov-card .metrics b{color:var(--text-primary);font-size:16px;font-weight:900;display:block}.dept-ov-card .team{flex-wrap:wrap;align-items:center;gap:5px;margin-top:2px;display:flex}.avatar-chip{background:var(--dept-c,var(--green-600));color:#fff;width:24px;height:24px;box-shadow:0 0 0 1px var(--border);border:2px solid #fff;border-radius:50%;justify-content:center;align-items:center;margin-inline-start:-7px;font-size:10.5px;font-weight:800;display:flex}.dept-ov-card .team .avatar-chip:first-child{margin-inline-start:0}.dept-ov-card .rate{color:var(--text-secondary);font-size:11px;font-weight:700}.dept-ov-card .rate b{color:var(--status-good)}.dept-pick-grid{grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:16px;display:grid}.dept-pick-btn{border:1.5px solid var(--border-strong);text-align:center;cursor:pointer;color:var(--text-secondary);background:#fff;border-radius:12px;padding:10px 6px;font-size:11.5px;font-weight:700;transition:all .12s}.dept-pick-btn .ic{margin-bottom:4px;font-size:18px;display:block}.dept-pick-btn:hover{border-color:var(--green-600)}.dept-pick-btn.active{border-color:var(--green-600);background:var(--green-100);color:var(--green-800)}nav.roles{flex-wrap:wrap}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-sm{border-radius:8px;padding:6px 11px;font-size:11.5px}.muted{color:var(--text-muted);font-size:12px}.form-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px;display:grid}.form-grid .field{margin-bottom:0}.field textarea{border:1px solid var(--border-strong);resize:vertical;border-radius:10px;outline:none;width:100%;min-height:80px;padding:10px 12px;font-size:13px;line-height:1.6}.field textarea:focus{border-color:var(--green-600);box-shadow:0 0 0 3px var(--green-100)}.form-msg{border-radius:9px;margin-top:10px;padding:8px 12px;font-size:12px;font-weight:700;display:none}.form-msg.err{background:var(--status-critical-bg);color:var(--status-critical);display:block}.form-msg.ok{background:var(--status-good-bg);color:var(--status-good);display:block}#toast{color:#fff;z-index:200;box-shadow:var(--shadow-md);background:#171b18;border-radius:12px;max-width:90vw;padding:11px 18px;font-size:13px;font-weight:700;display:none;position:fixed;bottom:24px;left:50%;transform:translate(-50%)}.role-grid{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:12px;margin-bottom:18px;display:grid}.role-card{padding:15px 16px}.role-card h4{align-items:center;gap:7px;margin:0 0 4px;font-size:14px;font-weight:800;display:flex}.role-card p{color:var(--text-secondary);margin:0 0 10px;font-size:12px;line-height:1.7}.perm-list{flex-direction:column;gap:5px;display:flex}.perm-list span{color:var(--text-primary);gap:6px;font-size:11.5px;display:flex}.perm-list span:before{content:"✓";color:var(--status-good);font-weight:900}.role-pill{white-space:nowrap;border-radius:999px;align-items:center;gap:4px;padding:3px 9px;font-size:11px;font-weight:800;display:inline-flex}.role-pill.dept_manager{background:var(--gold-100);color:var(--gold-600)}.role-pill.employee{background:var(--green-100);color:var(--green-700)}.role-pill.manager{color:var(--cat-6);background:#e7e3f6}.data-table{border-collapse:collapse;width:100%;font-size:12.5px}.data-table th{text-align:right;color:var(--text-muted);border-bottom:1px solid var(--border);background:var(--surface-2);padding:10px 12px;font-weight:700}.data-table td{border-bottom:1px solid var(--grid-line);vertical-align:middle;padding:10px 12px}.data-table tr.inactive td{opacity:.55}.table-wrap{overflow-x:auto}.card-pad{padding:16px 18px}.card-title{margin:0 0 12px;font-size:14px;font-weight:800}.cust-layout{grid-template-columns:330px 1fr;align-items:start;gap:16px;display:grid}@media (max-width:900px){.cust-layout{grid-template-columns:1fr}}.cust-list{flex-direction:column;max-height:680px;display:flex;overflow-y:auto}.cust-item{border-bottom:1px solid var(--grid-line);cursor:pointer;align-items:center;gap:10px;padding:11px 14px;display:flex}.cust-item:hover{background:var(--surface-2)}.cust-item.active{background:var(--green-100)}.cust-item .nm{font-size:13px;font-weight:800}.cust-item .ph{color:var(--text-muted);text-align:right;direction:ltr;font-family:monospace;font-size:11px}.cust-item .cnt{color:var(--text-secondary);text-align:left;margin-inline-start:auto;font-size:11px}.wa-status{border-radius:999px;align-items:center;gap:6px;padding:5px 11px;font-size:11.5px;font-weight:800;display:inline-flex}.wa-status.live{background:var(--status-good-bg);color:var(--status-good)}.wa-status.simulation{background:var(--status-warning-bg);color:var(--status-warning)}.thread{background:#efeae2;border-radius:12px;flex-direction:column;gap:8px;max-height:380px;margin-bottom:14px;padding:14px;display:flex;overflow-y:auto}.bubble{white-space:pre-wrap;word-break:break-word;max-width:80%;box-shadow:var(--shadow-sm);border-radius:12px;padding:8px 12px;font-size:12.5px;line-height:1.7}.bubble.in{background:#fff;border-start-start-radius:3px;align-self:flex-start}.bubble.out{background:#d9fdd3;border-start-end-radius:3px;align-self:flex-end}.bubble.out.failed{background:var(--status-critical-bg)}.bubble .meta{color:var(--text-muted);margin-top:4px;font-size:10px;display:block}.composer-tabs{gap:6px;margin-bottom:12px;display:flex}.composer-tabs button{border:1px solid var(--border-strong);cursor:pointer;color:var(--text-secondary);background:#fff;border-radius:999px;padding:7px 13px;font-size:12px;font-weight:700}.composer-tabs button.active{background:var(--green-700);border-color:var(--green-700);color:#fff}.mini-req{border:1px solid var(--border);cursor:pointer;border-radius:10px;justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px;padding:8px 10px;font-size:12px;display:flex}.mini-req:hover{border-color:var(--green-600)}.sv-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin-bottom:16px;display:grid}.sv-card{border-top:3px solid var(--dept-c,var(--green-600));padding:14px 16px}.sv-card .head{align-items:center;gap:7px;margin-bottom:8px;font-size:13px;font-weight:800;display:flex}.sv-card .big{font-size:24px;font-weight:900}.sv-card .big small{color:var(--text-muted);font-size:12px;font-weight:700}.sv-dist{flex-direction:column;gap:3px;margin-top:8px;display:flex}.sv-dist .row{color:var(--text-muted);align-items:center;gap:6px;font-size:10.5px;display:flex}.sv-dist .bar{background:#f0f1ea;border-radius:4px;flex:1;height:6px;overflow:hidden}.sv-dist .bar i{border-radius:4px;height:100%;display:block}.stars{color:#e0a100;letter-spacing:1px;white-space:nowrap}.settings-grid{grid-template-columns:1fr 1fr;gap:16px;margin-bottom:16px;display:grid}@media (max-width:900px){.settings-grid{grid-template-columns:1fr}}.kv-line{border-bottom:1px solid var(--grid-line);justify-content:space-between;gap:10px;padding:7px 0;font-size:12.5px;display:flex}.kv-line b{word-break:break-all;text-align:left;direction:ltr;font-family:monospace}.decision-box{background:var(--surface-2);border:1px solid var(--border);white-space:pre-wrap;border-radius:10px;margin-top:10px;padding:12px 14px;font-size:12.5px;line-height:1.8}.survey-wrap{max-width:480px;margin:30px auto}.survey-card{text-align:center;padding:26px 24px}.survey-card h2{margin:0 0 6px;font-size:18px}.score-row{flex-wrap:wrap;justify-content:center;gap:8px;margin:20px 0;display:flex}.score-btn{border:1.5px solid var(--border-strong);cursor:pointer;background:#fff;border-radius:14px;flex-direction:column;justify-content:center;align-items:center;gap:2px;width:58px;height:66px;font-size:24px;display:flex}.score-btn span{color:var(--text-secondary);font-size:10.5px;font-weight:700}.score-btn.active{border-color:var(--green-600);background:var(--green-100)}nav.roles a{text-decoration:none}a{color:inherit}.view{display:block}.link-btn{color:var(--text-secondary);cursor:pointer;background:0 0;border:none;padding:0;font-size:12px;text-decoration:underline}.spinner{text-align:center;color:var(--text-muted);padding:60px 20px;font-size:13px}.chat-body .msg{white-space:pre-wrap}.type-grid{grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:16px;display:grid}@media (max-width:900px){.type-grid{grid-template-columns:1fr}}.type-card{border-top:3px solid var(--type-c);padding:15px 16px}.type-card .head{justify-content:space-between;align-items:center;margin-bottom:10px;font-size:14px;font-weight:800;display:flex}.type-card .nums{grid-template-columns:repeat(4,1fr);gap:6px;margin-bottom:10px;display:grid}.type-card .nums div{color:var(--text-muted);font-size:10.5px;font-weight:700}.type-card .nums b{color:var(--text-primary);font-size:18px;font-weight:900;display:block}.type-card .line{border-top:1px solid var(--grid-line);justify-content:space-between;padding:5px 0;font-size:12px;display:flex}.type-card .line b{font-weight:800}.res-bar{background:#f0f1ea;border-radius:6px;height:8px;margin:6px 0 4px;display:flex;overflow:hidden}.res-bar i{height:100%;display:block}.res-legend{color:var(--text-muted);gap:10px;font-size:10.5px;font-weight:700;display:flex}.kpi-card.resolve{border-inline-start-color:#0ca30c}.kpi-card.resolve .ic-wrap{background:var(--status-good-bg);color:var(--status-good)}.kpi-card.speed{border-inline-start-color:var(--cat-1)}.kpi-card.speed .ic-wrap{color:var(--cat-1);background:#e3eefb}.kpi-card.staff{border-inline-start-color:var(--cat-6)}.kpi-card.staff .ic-wrap{color:var(--cat-6);background:#e7e3f6}.kpi-card .num small{color:var(--text-muted);font-size:14px;font-weight:700}.composer-tabs a{border:1px solid var(--border-strong);color:var(--text-secondary);background:#fff;border-radius:999px;padding:7px 13px;font-size:12px;font-weight:700;text-decoration:none}.composer-tabs a.active{background:var(--green-700);border-color:var(--green-700);color:#fff}.q-card{border-inline-start:4px solid var(--green-600);margin-bottom:10px;padding:14px 16px}.q-card .q-head{align-items:center;gap:8px;margin-bottom:10px;display:flex}.q-card .q-num{background:var(--green-100);width:26px;height:26px;color:var(--green-800);border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:12px;font-weight:900;display:flex}.q-card .q-tools{gap:4px;margin-inline-start:auto;display:flex}.q-card .q-tools button{border:1px solid var(--border-strong);cursor:pointer;background:#fff;border-radius:8px;width:30px;height:28px;font-size:12px}.q-card .q-tools button:disabled{opacity:.35;cursor:not-allowed}.q-card input,.q-card select{border:1px solid var(--border-strong);border-radius:9px;padding:7px 10px;font-size:12.5px}.q-row{flex-wrap:wrap;align-items:center;gap:8px;margin-top:8px;font-size:12px;display:flex}.q-row label{color:var(--text-secondary);align-items:center;gap:5px;font-weight:700;display:flex}.opt-chip{background:var(--surface-2);border:1px solid var(--border);border-radius:999px;align-items:center;gap:4px;padding:3px 4px 3px 10px;font-size:12px;display:inline-flex}.opt-chip button{cursor:pointer;color:var(--status-critical);background:0 0;border:none;font-weight:900}.form-list{flex-direction:column;gap:8px;display:flex}.form-item{cursor:pointer;padding:12px 14px}.form-item.active{border-color:var(--green-600);background:var(--green-100)}.form-item .t{font-size:13px;font-weight:800}.forms-layout{grid-template-columns:300px 1fr;align-items:start;gap:16px;display:grid}@media (max-width:900px){.forms-layout{grid-template-columns:1fr}}.qres{padding:14px 16px}.qres h5{margin:0 0 8px;font-size:13px;font-weight:800}.hbar-row{align-items:center;gap:8px;margin:4px 0;font-size:12px;display:flex}.hbar-row .lbl{flex:none;width:130px}.hbar-row .bar{background:#f0f1ea;border-radius:6px;flex:1;height:10px;overflow:hidden}.hbar-row .bar i{background:var(--green-600);border-radius:6px;height:100%;display:block}.hbar-row .val{text-align:left;width:60px;color:var(--text-muted);font-weight:700}.progress{background:#f0f1ea;border-radius:6px;height:8px;overflow:hidden}.progress i{background:var(--green-600);height:100%;display:block}.chat-only{max-width:880px;margin:0 auto}.chat-only .chat-card{height:min(100vh - 230px,820px);min-height:480px}.chat-head .voice-toggle{border:1px solid var(--border-strong);cursor:pointer;color:var(--text-secondary);background:#fff;border-radius:999px;margin-inline-start:auto;padding:6px 12px;font-size:12px;font-weight:700}.chat-head .voice-toggle.on{background:var(--green-100);border-color:var(--green-600);color:var(--green-800)}.chat-input .mic-btn{color:var(--green-700);border:1px solid var(--border-strong);background:#fff;padding:0 14px;font-size:18px}.chat-input .mic-btn:hover{background:var(--green-100)}.chat-input .mic-btn.listening{background:var(--status-critical);border-color:var(--status-critical);color:#fff;animation:1.2s ease-in-out infinite micPulse}@keyframes micPulse{0%,to{box-shadow:0 0 #d03b3b73}50%{box-shadow:0 0 0 8px #d03b3b00}}.voice-hint{background:var(--status-warning-bg);color:var(--status-warning);border-top:1px solid var(--border);padding:7px 14px;font-size:12px;font-weight:700}@media (max-width:600px){.chat-only .chat-card{height:calc(100vh - 190px)}.chat-head .voice-toggle{padding:5px 8px;font-size:11px}.chat-input button{padding:0 12px}}.kb-folder{cursor:pointer;border-radius:9px;justify-content:space-between;align-items:center;gap:8px;padding:8px 10px;font-size:13px;font-weight:700;display:flex}.kb-folder:hover{background:var(--surface-2)}.kb-folder.active{background:var(--green-100);color:var(--green-800)}.kb-subfolders{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:8px;margin-bottom:12px;display:grid}.kb-subfolder{cursor:pointer;padding:12px 14px;font-size:13px}.kb-subfolder:hover{border-color:var(--green-600)}.kb-articles{flex-direction:column;gap:8px;display:flex}.kb-article{cursor:pointer;padding:12px 14px}.kb-article:hover{border-color:var(--green-600);box-shadow:var(--shadow-md)}.kb-article.inactive{opacity:.6}.kb-article .t{align-items:center;gap:6px;font-size:13.5px;font-weight:800;display:flex}.kb-article .s{color:var(--text-secondary);margin:4px 0 6px;font-size:12px;line-height:1.7}.kb-article .m{flex-wrap:wrap;align-items:center;gap:6px;font-size:11px;display:flex}.kb-article .kw{background:var(--gold-100);color:var(--gold-600);border-radius:999px;padding:2px 8px;font-weight:700}